Multi-skilled, multi-talented, ambitious, and passionate are how we would describe the individuals that make up our business. Our clients can attest to the fact that the ‘SMADA Difference' lies in our people, with specialist skills, expert experience, and being committed to integrity, our staff are our foundation. We attract people who share our values, and encourage our employees to further their training and achieve their full potential, as well as develop long-term career paths within our organisation. Our people reflect the full diversity of a truly South African organisation, and as a team we are committed to excellence and building partnerships with our clients that reflect the same values we share within our company.
SMADA Technologies is considered to be a large enterprise based on the Department of Trade and Industry's revenue component. Our staff complement includes close to 50 multi-skilled employees, excluding our contractors and we are growing rapidly. Since its inception in 2001, the SMADA Technologies brand has become synonymous with innovative solutions, respected by clients and competitors alike. SMADA Technologies continues to push the frontiers of technology delivery, and has become synonymous with customer delivery. Customer satisfaction isn't just something we do, it is everything we do.
SMADA Technologies is a well-established, financially sound organisation and the partner of choice for a client base comprised primarily of blue chip South African organisations and multi-national conglomerates. We are proud that our customer satisfaction rating shows that 93 - 95% of our clients would not only repurchase SMADA Technologies solutions, but would recommend our products and services to others.
We have demonstrated our credibility as a low risk provider having delivered flexible IT solutions to stringent service levels over several years. We have put streamlined processes and procedures in place, along with a mature account management team who are well versed in the execution of large-scale projects.
Business Engagement Model
We operate a customer-centric business model focused on specific market segments with national representation through a direct channel. We employ dedicated key account management teams per leading industry sector thereby providing strategic clients, with specialist knowledge and expertise.
We understand the enabling effect of People, Process and Technology on business being critical to crafting and implementing sound business solutions. SMADA Technologies also manages and drives the implementation of solutions to ensure and guarantee success through tested and industry aligned methodologies and frameworks. A key element of our approach especially regarding our customer engagements is leveraging existing technology investments wherever possible, maximising synergies across the enterprise, and is based on the principles of standardisation, consolidation, optimization and therefore sustainability by effective cost saving.